tap55 Privacy Policy

Last updated: January 2026

At tap55, we take your privacy seriously. This Privacy Policy explains what personal data we collect from players on our platform, why we collect it, how we use it, and the rights you have over your own information. By using the tap55 platform, you agree to the practices described in this document.

This policy applies to all users of the tap55 website and mobile platform operating in Bangladesh and across Asia. We encourage you to read it carefully before creating an account or making any deposits. If you have questions about any part of this policy, please reach out to our support team at [email protected].

1. Information We Collect

tap55 collects personal information from you when you register, use the platform, make deposits, place bets, or interact with customer support. We only gather the data necessary to deliver a safe, fair, and personalized gaming experience.

1.1 Personal Identification Data

When you create a tap55 account or complete KYC verification, we may collect the following:

• Full name as it appears on your national identity card or passport
• Date of birth (used to verify you are 21 years of age or older)
• Mobile phone number and email address
• Residential address and city (e.g. Dhaka, Chittagong, Sylhet, Khulna)
• Government-issued photo ID document number for KYC compliance

1.2 Technical and Usage Data

When you browse or use the tap55 platform, our systems automatically log certain technical information, including:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session duration, pages visited, and betting activity logs
• Cookies and similar tracking identifiers (see Cookies section below)

2. How We Use Your Information

tap55 uses the information we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with those purposes. The primary uses include:

• Creating and managing your tap55 player account
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and linked bank accounts
• Verifying your identity and age (21+) in accordance with responsible gaming obligations
• Delivering personalized promotions, bonuses, and game recommendations
• Detecting and preventing fraud, money laundering, and suspicious betting patterns
• Responding to player support queries and resolving disputes
• Improving the tap55 platform, games, and user experience through anonymized analytics

3. Sharing Your Information

tap55 does not sell your personal data. We may share limited information with trusted third parties only under the circumstances described below.

3.1 Payment Processors

To process your financial transactions, we share the minimum required payment data with licensed payment gateway providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other partner institutions. These partners are contractually bound to use your data only for the purpose of processing your transactions and are prohibited from using it for any other purpose.

3.2 Technology and Security Partners

We work with vetted technology providers for game delivery, fraud detection, identity verification, and platform analytics. These third parties operate under strict data processing agreements and are not permitted to retain or independently use any player data beyond the scope of the service they provide.

3.3 Legal and Regulatory Obligations

tap55 may disclose personal data when required by applicable law, court order, or regulatory authority. In such cases we disclose only the minimum information necessary to satisfy the legal requirement, and we will attempt to notify the affected player in advance where permitted by law.

4. Payment Data and Security

tap55 treats all financial data with the highest level of care. When you make a deposit or request a withdrawal through bKash, Nagad, Rocket, Upay, or any partner bank, your payment credentials are transmitted using SSL/TLS encryption and are never stored in plain text on our servers.

Full bank account numbers, bKash wallet credentials, and card details are never retained by tap55 systems beyond the immediate transaction window. Our platform is regularly tested for vulnerabilities by independent security auditors to ensure player funds and data remain protected at all times.

5. Cookies and Tracking Technologies

tap55 uses cookies and similar web technologies to improve your experience, maintain your session, and understand how players interact with the platform. We use three types of cookies:

• Essential cookies — required for the platform to function correctly, including session management and security tokens
• Functional cookies — remember your preferences such as language settings, game history, and display options
• Analytics cookies — collect anonymized usage data to help us improve platform performance and identify popular features

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may prevent you from logging in or using certain platform features. Continued use of tap55 after reviewing this policy constitutes acceptance of our cookie practices.

6. Data Retention

tap55 retains your personal data for as long as your account remains active and for a reasonable period after account closure, as required to fulfil our legal, financial, and compliance obligations. Betting history, transaction records, and KYC documents are typically retained for a minimum of five years following the closure of your account.

Once the applicable retention period has expired, your personal data is securely deleted or anonymized so that it can no longer be attributed to you as an individual. You may request early deletion of non-essential data by contacting our support team, subject to our legal retention requirements.

7. Your Rights as a Player

tap55 respects your right to control your own personal information. You have the following rights in relation to the data we hold about you:

• Right of access — request a copy of all personal data we hold about you
• Right to rectification — ask us to correct any inaccurate or incomplete data
• Right to erasure — request deletion of your personal data where there is no legal reason to retain it
• Right to restriction — ask us to limit the processing of your data in specific circumstances
• Right to object — object to us processing your personal data for direct marketing or profiling purposes

To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We aim to respond to all verified requests within 30 days.

8. Children's Privacy

tap55 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. Our registration process includes age verification steps to prevent minors from accessing the platform. If we become aware that we have inadvertently collected data from a person under 21, we will delete that data immediately. If you believe a minor has registered on tap55, please contact us at [email protected] so we can take prompt action.

9. Changes to This Privacy Policy

tap55 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the tap55 platform after the revised policy has been posted constitutes your acceptance of the updated terms. We strongly encourage you to revisit this page periodically, especially if you are a regular player or use the platform for financial transactions.

10. Contact and Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tap55 handles your personal data, our support team is here to help. You can reach us through the following: